HomeMy WebLinkAboutQualtrics (Year 2 of 3) Order Form
QUALTRICS CONFIDENTIAL 006VH000009rhhZYAQ
Qualtrics Customer
Qualtrics”) Customer”)
Agreement"). All capitalized terms
used but not defined herein have the meanings given to them in the Agreement. If there is a
conflict between the terms of the Agreement and this Order Form, this Order Form will
control.
PO ”):*
*If Customer requires a PO to process the invoice related to this Order Form, Customer will provide the PO with this Order Form or through
the Customer Success Hub or customer intake survey within five days after the effective date hereof. Customer’s failure or delay in providing
a PO will not affect the payment terms herein.
Scott G Woolstenhulme
Superintendent of Schools
04/30/2025
Mark Creer
Deputy General Counsel
05/01/2025
Order Form
QUALTRICS CONFIDENTIAL
Qualtrics Primary Contact: Customer Primary Contact:
Name: Chase Barney Name: Scott Woolstenhulme
Phone: Phone: 2086818821
Email: cbarney@qualtrics.com Email: woolstes@d93mail.com
CONFIDENTIAL
Subscription Term and Fees Exhibit
Subscription Term
Initial Term
Start date: First date of the initial period in the fees table below
End date: Last date of the final period in the fees table below
Term in months: 36
Renewal Terms
(not applicable to pilots or proofs of concept)
Type of renewal at the end of the initial
term and each renewal term:
Automatic Renewal
Advance notice required to not renew or
to request modification prior to the end
of initial term or applicable renewal term:
90 days
Length of each renewal term in months: 12
Price increase at each renewal term for
same Cloud Services:
5%
Fees for Initial Term
Period Services Price Estimated
Invoice Date
Payment
Terms from
Invoice
License
Configuration
18-May-2025 TO 17-May-
2026
Cloud
Professional
$78,475.00
$0.00 Effective Date Net 30 Q-200046
18-May-2026 TO 17-May-
2027
Cloud
Professional
$82,045.00
$0.00 18-Apr-2026 Net 30 Q-200046
18-May-2027 TO 17-May-
2028
Cloud
Professional
$87,745.00
$0.00 18-Apr-2027 Net 30 Q-200046
Total
USD $248,265.00
Prices shown do not include applicable taxes, which will be included on the invoice.
Excess Use
Any use of the Cloud Service that exceeds the Usage Metrics and volumes set forth herein will incur additional fees from the date the excess
use began based on Qualtrics’ prices as of that date. Customer will execute an Order Form for such excess use promptly upon Qualtrics’
request. Qualtrics will invoice Customer for such excess use on or about the end of the then-current annual period, and Customer will pay
the invoiced amount in accordance with the applicable payment terms above.
CONFIDENTIAL
Cloud Service Exhibit
The Cloud Services purchased are subject to the Definitions and Product Terms located at: https://www.qualtrics.com/legal/customers/product-terms
Qualtrics permits Customer to process a limited number of characters (as defined at https://www.qualtrics.com/support/survey-platform/data-and-analysis-
module/data/translate-text-responses) through its translation functionality per subscription year ("Translation Limit") at no charge. Qualtrics, at its discretion, reserves
the right to strictly enforce this limit.
YEAR 1
Q-200046
CLOUD SERVICE
XM for Customer Experience - Frontline Digital Interactions : 60,000
YEAR 2
Q-200046
CLOUD SERVICE
XM for Customer Experience - Frontline Digital Interactions : 60,000
YEAR 3
Q-200046
CLOUD SERVICE
XM for Customer Experience - Frontline Digital Interactions : 60,000
QUALTRICS CONFIDENTIAL
Service Level Exhibit
Service Levels
1. Availability; Downtime. Qualtrics will ensure that the Cloud Service has an availability level of 99.93%,
excluding when the Cloud Service is unavailable due to (a) required system maintenance as determined by
Qualtrics for which Qualtrics provides at least five days’ advance notice to Customer; and (b) causes outside of
the reasonable control of Qualtrics that could not have been avoided by its exercise of due care
(“Availability”). “Downtime” means time during which the Cloud Service has no Availability.
2. Fee Credits. Customer will receive a fee credit (“Fee Credit”) for Downtime upon request based on the
following formula: Fee Credit = fee credit percentage set forth below * (1/12 then-current annual fees paid for
the Cloud Service affected by Downtime). All times listed below are per calendar month.
1. If Downtime is 30 minutes (=99.93%) or less, no fee credit percentage applies.
2. If Downtime is from 31 to 120 minutes, the fee credit percentage is 5%.
3. If Downtime is from 121 to 240 minutes, the fee credit percentage is 7.5%.
4. If Downtime is 241 minutes or greater, the fee credit percentage is 10.0%.